Find and Book Doctors –Terms and Privacy Policy

Terms & Privacy Policy


Kindly read carefully the Terms of Use and Privacy Policy as they constitute a legal agreement between you and TrakMD SAL, the owner and operator of TrakMD services, with respect to your use of TrakMD website (www.trakmd.com), mobile applications, and other related services. By using or otherwise accessing TrakMD services, and/or by registering with us, you agree to the terms of this agreement and our privacy policy. The agreement applies to you whether you are a healthcare provider, a patient or patient’s representatives, or otherwise user of the website or mobile applications.

Terms
  • - Each user acknowledges and agrees that TrakMD is not a healthcare or health service provider and is not liable for the care of any user of healthcare services or any other services that can be booked through it. 
  • - The services offered by TrakMD are neither intended nor able to address immediate urgent healthcare emergencies. If a patient requires immediate urgent healthcare assistance, he should contact emergency services or attend the nearest hospital emergency center.  
  • - TrakMD does not: 
    • a) Endorse or recommend any doctor 
    • b) Hold responsibility for incorrectly charged appointments
    • c) Guarantee the availability of a doctor 
  • - Each user acknowledges and agrees that TrakMD is not a healthcare or health service provider and is not liable for the care of any user of healthcare services or any other services that can be booked through it. 
  • - Each user grants the TrakMD a license to publish, in accordance with the Privacy Policy, any comment, feedback, review or testimonial provided by the user to TrakMD.  
  •  If you are a Customer or a patient, you must create a user account to use the Services ("Account"). In relation to your Account, you agree to: 
    • a) Provide accurate, true and real details on any registration or account profile form; 
    • b) Keep your Account username and password confidential and secure; 
    • c) Maintain only one Account to access the Services; and
    • d) Only register an Account if you are 18 or older. 
    • e) It is your responsibility to update any change in your cell phone number, that you use to login to your TrakMD account, on your TrakMD account. In case, the cell phone number you use to login to your TrakMD account is lost or becomes inactive, you must report this to TrakMD support team at [email protected] TrakMD does not assume responsibility for any loss or breach of account upon failure to report change of your cell phone number.
  • - You agree that your use of the Services is subject to your compliance with the following requirements: 
    • a) You may not use your Account to impersonate any person, or stalk or harass another person; 
    • b) You may not use the Services or your Account in a fraudulent or illegal manner; 
    • c) You may not intentionally or recklessly use the Services in a way that materially adversely impacts upon the performance of our Services for other Providers or Customers; 
    • d) If you are a Provider, you must use your best endeavors to contact a Customer promptly if you become aware that you will not be able to fulfill such Customer's appointment. We may terminate your Account if you repeatedly are unable to fulfill Customers' appointments in a timely manner. Before we terminate your Account, however, we will provide you with notice of such problems and give you a reasonable opportunity to remedy them.
    • e) If you are a Customer, when making an appointment with a Provider, you must genuinely intend to attend that appointment. We may terminate your Account if you repeatedly do not show up to appointments that you have made and have not cancelled that appointment with reasonable advance notice to the Provider. 
  • - Users agree to keep any passwords provided by TrakMD confidential.  Users are expressly prohibited from sharing their username and password with third parties and must take all reasonable steps to keep their passwords secure.  
  • - Termination of user’s account: 
    • a) TrakMD reserves the right to limit, cancel, suspend or terminate a User’s Account without providing a reason if TrakMD believes the user is breaching any of the material terms of this Agreement.
    • b) Users agree not to hold TrakMD liable for claims, demands or damages (including actual and consequential) of any kind for the closing and user’s account for breach of these terms and conditions.  
  • - You must be 18 or older to register or use TrakMD services. By registering or using TrakMD services you acknowledge that you are 18 years of age or older. 
  • - The user is expected to read and understand the Privacy Policy, so as to ensure that he or she has the knowledge of:
    • a) The fact that certain information is being collected;
    • b) The purpose for which the information is being collected;
    • c) The intended recipients of the information;
    • d) The nature of collection and retention of the information
    • e) The name and address of the agency that is collecting the information and the agency that will retain the information
    • f) The various rights available to such users in respect of such information.  
  • - If a user provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or TrakMD has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, TrakMD has the right to discontinue the Services to the user at its sole discretion.  
  • - TrakMD reserves the right to modify or revise these Terms and/or the Privacy Policy or any of its other policies at any time and at its sole discretion. 
  • - You understand and agree that your continued access to this site and the services after any modifications to these terms, the privacy policy or any other policy indicates your acceptance of such modifications. 
  • - You will have the opportunity to submit feedback regarding your experiences with doctors, dentists and/or other healthcare providers who are featured on TrakMD. It is important that you act responsibly when providing this feedback. Please give clear, honest information about the Healthcare Provider and your experiences, but do not use inappropriate language or make gratuitous personal criticisms or comments. We reserve the right to remove feedback for any reason.  
  • - The feedback will be made available and public at TrakMD’s discretion. TrakMD shall have no liability to the user, and the user hereby releases TrakMD from all claims related to, arising from or in connection with customer feedback.  
  • - TrakMD does not accept any responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its services for any reason whatsoever.  
  • - You understand and agree that we may, but are not obligated to, monitor, edit or remove any Content for any or no reason at any time. We are not responsible, however, for any delay or failure in removing any Content. 
  • - We reserve the right to monitor any and all use of our Services, and investigate any activity we suspect violates these Terms, a User Agreement, our rights or interest, or the rights or interests of any person or entity.  
  • - You will indemnify, defend and hold harmless TrakMD and any of its affiliates, officers, directors, employees, agents, representatives, partners and licensors from and against any and all claims, actions, proceedings, suits, liabilities, damages, settlements, penalties, fines, losses, or expenses, including attorneys' fees, costs and disbursements, arising out of or in any way connected with your use of our Services. 
  • - All of the healthcare providers who deliver Services through TrakMD are independent professionals solely responsible for the services each provides to you. TrakMD does not practice medicine or any other licensed profession, and does not interfere with the practice of medicine or any other licensed profession by healthcare providers, each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license. Neither TrakMD nor any third parties who promote the Services or provide you with a link to the Service shall be liable for any professional advice you obtain from a healthcare provider via the Services.
  • - TrakMD grants its users the right to access and use the services, software and/or the TrakMD Site and to permit its practice members, agents the right to access and use the services, software and/or the TrakMD Site solely on user’s behalf; provided, however, that user shall be responsible for any use of the services, software and/or the TrakMD Site by such practice members. The user also grants TrakMD the right to access and interact with his practice management system, calendar system and patient database, and to copy, extract and use data as necessary to perform the services. User expressly agrees and acknowledges that TrakMD shall not be subject to any terms not set forth herein with respect to user’s systems, including, but not limited to, any applicable click-through agreements TrakMD may be required to submit in connection with its use thereof.
  • - Account information shall be held in strict confidence by the user and he will be solely responsible for any disclosures of his account information or use thereof by any unauthorized third party. TrakMD reserves the right to disable any account upon its reasonable belief that the security with respect to that account has likely been or will be compromised.
  • - The user agrees to validate his or her phone number to ensure a better and solid healthcare provider-patient interaction. 
  • - The user shall not himself, or allow a third party, to reverse engineer, attempt to discover the source code of any part of the software or use the software in any way whatsoever other than the explicit TrakMD services. TrakMD reserves the right to disable the software at its own discretion upon belief of a violation of its terms and conditions. 
  • - The healthcare provider’s acceptance of an appointment made via TrakMD for a customer asserts their acceptance of the customer as a patient. The healthcare provider is fully and solely responsible for all care rendered to customer, and for collecting payment from customer. TrakMD will have no responsibility for collection or any liability whatsoever for fees for services when unpaid by customers. 
  • - The healthcare provider acknowledges and agrees that the customer will not be held liable for anything related to an appointment based on out-of-date or incorrect information.
  • - The healthcare provider will respond to TrakMD scheduling requests on behalf of customers within a reasonable amount of time. The healthcare provider acknowledges that excessive rescheduling or cancelling of customer appointments may result in their practice being removed, or otherwise affected in the order of display of, appointment listings available to customers.
  • - TrakMD may, but is under no obligation, delete any content it believes, at its sole discretion, to be inappropriate to be featured on any of its interfaces. 
  • - The user optionally shares his personal health record with the healthcare provider upon an appointment confirmation with that healthcare provider. 
  • - Confidentiality: Some of healthcare providers operating on TrakMD are subject to Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health of 2009 (HITECH), governing the use and disclosure of health information they create or receive. TrakMD serve as business associate as defined by HIPAA and HITECH Acts. Given this, TrakMD is required to apply appropriate technical, physical, and administrative safeguards to ensure the confidentiality, integrity, and security of protected patient health information. Besides, TrakMD places appropriate safeguards to protect the privacy of personal health information, and sets limits and conditions on the uses and disclosure that might be made of such personal health information without patient authorization. We also recognize the patients’ rights over their health information.
  • - TrakMD retains all proprietary rights, title, and interest, including, without limitation, all patents, copyrights, trademarks, service marks and trade secrets embodied therein in and to any inventions, data, information, know-how, logos, ideas, concepts, technology, software and documentation related to or resulting from the utilization of the services, software and/or the TrakMD Site.
  • - If the health insurance coverage does not include or is not sufficient to satisfy the services charges in full with any of TrakMD listed healthcare providers, the user may be fully or partially responsible for payment. 
  • - TrakMD is not liable for any information or links provided by any other website or source of information, nor for the users’ use of such information or links.
  • - The healthcare provider acknowledges that TrakMD is not responsible for:
    • a) The cancelling or rescheduling of appointments made through its services. 
    • b) The provision of services as a result of reliance on any customer personal information or other data provided through TrakMD services. 
    • c) The results that may be obtained from the use of TrakMD services. 
    • d) The accuracy or reliability of any data provided by the customers. 
  • - The healthcare provider guarantees that all information about practice members’ specialties, hospital affiliations, memberships, board certifications, insurance participation and contact information are complete and accurate.
  • - The healthcare provider acknowledges the possession of a valid and unexpired license for all jurisdictions in which he or she practices medicine.
  • - The healthcare provider ensures that he or she maintains a professional liability insurance coverage and other insurance of the types that are consistent with the industry standards. 
  • - The healthcare provider treats all patients without regard to patients’ race, ethnicity, religion, gender, sexual orientation, disability or other unlawful considerations. 
  • - TrakMD will not be held liable for any loss of data or revenue by the healthcare provider or any of the members of a practice signed up with TrakMD.
  • Any use of the name, trade name, trademark or service mark of TrakMD will be subject to a prior written approval of TrakMD. In addition, it will be subject to quality control guidelines and trademark usage policies. TrakMD reserves the right to terminate the right to the use of its mark upon doubt of violation of any of its guidelines or policies. 
  • - The healthcare provider grants TrakMD a non-exclusive and free license to use its logos in connection with the services under these terms. 
  • - Intellectual property: 
    • a) TrakMD retains all right, title and interest in and to all Intellectual Property in the in the Application.
    • b) Users acknowledge that they do not acquire any Intellectual Property Rights, either express or implied, in the Application and the Documentation beyond the terms contained in these terms of Agreement
  • - This agreement will be governed, construed and controlled by the laws of Lebanese Republic, Lebanon.

Privacy Policy

TrakMD is committed to privacy rights of our customers, visitors and all users of our services in which this privacy policy is posted or referenced. The purpose of this privacy policy is to give you confidence as you use TrakMD services and to exhibit our commitment to protecting your privacy. The privacy policy is only applicable to TrakMD direct services and does not extend to any other website or digital service that you may access through our platforms, each of which may have their own privacy policies that differ from this one. This Privacy policy relates solely to the online information collection and use practices of TrakMD. We recognize that many visitors and users may be concerned about the information they provide to us, and how we manage it. This Privacy policy has been established to address those concerns.

BY USING TRAKMD SERVICES YOU AGREE TO THE POLICIES OUTLINED IN THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, USE AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU MAY NOT USE TRAKMD SERVICES. IF YOU USE TRAKMD SERVICES ON BEHALF OF SOMEONE ELSE, YOU ACKNOWLEDGE THAT YOU ARE AUTHORIZED TO ACCEPT THIS PRIVACY POLICY ON THEIR BEHALF. THIS POLICY APPLIES TO YOU WHETHER YOU ARE A HEALTHCARE PROVIDER, A PATIENT OR PATIENT’S REPRESENTATIVES, OR OTHERWISE USER OF THE WEBSITE OR MOBILE APPLICATIONS.

Please read this policy carefully so that you can understand what our policy and procedures are for dealing with your personal information:


  • - The types of personal information that we may collect include information necessary for our legitimate business interests. This may include identifiable information such as your first and last name, screen name, email address, telephone number and date of birth.
  • - We may also collect your geographical location and medical data (such as the previous doctors, dentists or other healthcare professionals you visited, your visits reasons, date of visits and your medical history).
  • - We may use your personal information to: 
    • a) Recommend healthcare providers
    • b) Send you emails of other products or services we provide 
    • c) Allow you to participate in activities on the platform (e.g. message boards) 
    • d) Inform you of changes made to our system 
    • e) Respond to any queries you may have 
    • f) Develop an online customer profile 
    • g) Run statistical research on individual medical trends
  • - We may send ‘cookies’ to your computer or phone to enhance your online experience at our platform. ‘Cookies’ are files that can identify you as a unique customer and store your personal preferences as product preferences to tell us which site pages you have visited an in what order. We use cookies and other technical information to personalize your visit to the platform, to analyze traffic on the site and to track user trends, patterns and selections for authorized download and for technical reasons connected with your use of our platform. Cookies can either be permanent or temporary.
  • - Our business partners may use cookies to display TrakMD ads on other websites and platforms based on your use of our services and interests as shown by your online activity.
  • - TrakMD may collect information such as mobile device ID, operating system, webpage interactions, location of your internet service provider, gender and age range. These cookies help TrakMD learn more about its users’ demographic and their internet behavior.
  • - As you use TrakMD services, we may collect your: 
    • a) IP address 
    • b) Domain address 
    • c) Types of devices used to access our services 
    • d) Web browser used to access our services 
    • e) Referring webpage through which you accessed our services 
    • f) Other statistical information related to the interaction between your device and our services (traffic data)
  • If at any time our platform offers any chat rooms, message boards, blogs, newsgroups or forums, we collect the information that you disclose. Such information will be used in accordance with our policy. Please note that we are not responsible for other parties’ use of the personal information you make available to such third parties through any chat room, message board, blog, newsgroup or forums.
  • - How TrakMD collects information: 
    • a) When you use TrakMD tools and services, such as when searching for a healthcare provider, looking for appointment availability and upon completing medical history forms. 
    • b) When you provide information by signing up and completing questionnaires or surveys. 
    • c) When you download and install applications provided by TrakMD, we may receive and collect information related to when you are logged on and your device’s availability for an update or alert notices. 
    • d) Through cookies, website analytics services and other tracking technology. 
    • e) When you use the “Contact us” tab on the TrakMD website, send us an email or contact us in any other method.
  • - Website analytics services are third party services that collect information like mouse movements, scrolling activity and the text that you type into the website. These services do not track your browsing activity on websites other than TrakMD.
  • - You may, at all times, opt out of receiving cookies on your browser or mobile device by changing its settings. You may not be able to have access to all features of TrakMD upon opting out of receiving cookies.
  • - We may use your online reviews of healthcare professionals for marketing purposes.
  • - TrakMD stores your appointment history in order to help you with future appointments.
  • - You are entitled to updating your account details through your account management page, as well as deleting your account by emailing customer support at [email protected]
  • - TrakMD uses personal and non-personal information (including Engagement Data) for the following purposes: 
    • a) Operating, maintaining, managing and administering our Services, including processing registrations and providing customer support. 
    • b) Responding to questions and communications, which we retain in the ordinary course of business. 
    • c) Administrative announcements about features, functionality, terms or other aspects of our Services; and, if applicable, informing you about offers for services or products we believe may be of interest. 
    • d) Safeguarding and protecting our Services, the information they safeguard, the rights of third parties and in response to legal process, in each case, as more fully described below in "The Importance of Protecting our Services. 
    • e) Any other purpose described in this Policy or your User Agreement.
  • - TrakMD uses non-personal information for the following purposes: 
    • a) Auditing, research, measurement and analysis in order to maintain, administer, enhance and protect our Services, including analyzing usage trends and patterns and measuring the effectiveness of content, advertising, features or services. 
    • b) Creating new features and services. 
    • c) Contextual and cookie-based automated content delivery, such as tailored ads or search results. 
    • d) Health and medical research; public health and service activities; healthcare- and medical-related services. 
    • e) Other purposes described in this Policy or your User Agreement.
  • - If you are aged under 18, please get your parent/guardian's permission beforehand whenever you provide personal information to TrakMD. Users without this consent are not allowed to provide us with personal information.
  • - TrakMD will not sell or share any personally identifiable information to any third party other than health providers with whom you book appointments.
  • - TrakMD takes safeguards to protect your data on its secure servers and in internal communications.
  • - TrakMD encrypts all sensitive information using secure socket layer technology. Although we take high measures in securing your information, we cannot guarantee its security. If we were to be aware of a disclosure of any of your personal information in a manner that doesn’t comply with this privacy policy, we will make sure to notify you of the nature of the disclosure to the best of our knowledge and as soon as possible.
  • - TrakMD does reserve the right to share non-personally identifiable information about your appointments. Specifically, if you submit a review on a health provider, TrakMD reserves the right to publish that review on its site. Also, TrakMD reserves the right to provide non-personally identifiable and aggregated statistics on patient appointment demand preferences and habits to practices and third-parties in order to inform them how to optimize their scheduling practices.
  • - TrakMD disclaims responsibility for potential disclosures of data by either healthcare provider that you have booked appointments with or other third parties.
  • - TrakMD does not sell email addresses to third parties. We may share your email address with our business partners to enable them to help TrakMD customize our advertising.
  • - TrakMD will communicate with the End-Users through email, phone and notices posted on the Website or through other means available through the service, including text and other forms of messaging. The End-Users can change their e-mail and contact preferences at any time by logging into their "Account" at www.trakmd.com and changing the account settings.
  • - At times, TrakMD may conduct a User survey to collect information about End-Users' preferences. These surveys are optional and if End-Users choose to respond, their responses will be kept anonymous. Similarly, TrakMD may offer contests to qualifying End-Users in which we ask for contact and demographic information such as name, email address and mailing address. The demographic information that TrakMD collects in the registration process and through surveys is used to help TrakMD improve its Services to meet the needs and preferences of End-Users.
  • - All TrakMD employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every End-Users’ Personal Information or Sensitive Personal Data and Information. TrakMD has put in place procedures and technologies as per good industry practices and in accordance with the applicable laws, to maintain security of all personal data from the point of collection to the point of destruction. Any third-party data processor to which TrakMD transfers Personal Data shall have to agree to comply with those procedures and policies, or put in place adequate measures on their own.
  • - When making a support call or email, some customers may leave contact information and a message. Only the team at TrakMD sees this content in order to deliver the support requested.
For Healthcare Providers/Practitioners:

  • - Confidentiality: Some of healthcare providers operating on TrakMD are subject to Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health of 2009 (HITECH), governing the use and disclosure of health information they create or receive. TrakMD serve as business associate as defined by HIPAA and HITECH Acts. Given this, TrakMD is required to apply appropriate technical, physical, and administrative safeguards to ensure the confidentiality, integrity, and security of protected patient health information. Besides, TrakMD places appropriate safeguards to protect the privacy of personal health information, and sets limits and conditions on the uses and disclosure that might be made of such personal health information without patient authorization. We also recognize the patients’ rights over their health information.
  • - By using our services, you agree that we may collect the following information from you: 
    • a) Contact details: your name, email and phone number 
    • b) Information about the services you provide: specialties, qualifications, languages spoken, availability times, address…etc. 
    • c) Photo 
    • d) Billing details: if you are required to pay for our services
  • - TrakMD reserves the right to use information provided by or about the Practitioner for the following purposes: 
    • a) Publishing such information on the Website/App. 
    • b) Contacting Practitioners for offering new products or services subject to the telephone number registered with. 
    • c) Contacting Practitioners for taking product feedback. 
    • d) Analyzing software usage patterns for improving product design and utility. 
    • e) Analyzing anonymized practice information including financial, and inventory information for commercial use.
  • - TrakMD automatically enables the listing of Practitioners’ information on its Website for every ‘Doctor’ or ‘Clinic’ added to a Practice using its software. The Practitioner information listed is displayed when End-Users search for doctors, and the Practitioner information listed is used by End-Users to request for doctor appointments. TrakMD displays such information on an as-is basis making no representation or warranty on the accuracy or completeness of the information. As such, we strongly encourage Practitioners to check the accuracy and completeness of their information from time to time, and inform us immediately of any discrepancies, changes or updates to such information. TrakMD will, however, take reasonable steps to ensure the accuracy and completeness of this information.
  • - TrakMD may also display information for Practitioners who have not signed up or registered for the Services, provided that the Practitioners have consented to TrakMD collecting, processing and/or disclosing their information on the Website. Such Practitioners are verified by TrakMD or its associates, and TrakMD makes every effort to capture accurate information for such Practitioners. However, TrakMD does not undertake any liability for any incorrect or incomplete information appearing on the Website for such Practitioners.
  • - TrakMD stores your appointment history in order to help you with future appointments.
  • - All the statements in this Privacy Policy apply to practitioners, and all practitioners are therefore required to read and understand the privacy statements set out herein.
If you have any concerns or question about this privacy policy, feel free to contact us at [email protected]

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